Dispatch of goods

Your goods may be delivered to the local and regional Dockx distribution centres. Alternatively, Dockx can come to you and pick up the goods. Dockx Service Shops are our local distribution platforms. From there, goods find their way to end users, who decide to pick up the goods themselves or arrange for Dockx to deliver them to their home. Dockx has regional distribution centres in Wilrijk and Nijvel.

Collection service

Dockx Collection Points are well distributed across Belgium.

  • Standardised customer service at reception for the ideal customer experience
  • Accessible openings hours from Monday to Saturday, 7:30 a.m. to 12 p.m. and 1 p.m. to 6:30 p.m.
  • Local collection points with our own fleet and logistics staff

Your customer chooses from the various options for receiving small and large packages: collection using one’s own vehicle, collection using a Dockx vehicle rented for an entire day or on an hourly basis (only at the Dockx Collection Point and at the retailer), home delivery: the basic service or with the addition of extra services. For those involved in delivering packages, the Dockx Service Shop can act as an independent facilitator on the outskirts of town.

Home delivery

Dockx will only deliver large parcels to specific addresses. Your customer selects the type of service package that is required for the home delivery, ranging from a basic delivery to the front door through to a basic delivery with a number of extras.

Installation of goods

When goods are delivered to the home, many customers require more than just delivery to the front door. Transporting large goods within the home can be quite an effort for your customer. Your customer is therefore better off having goods both delivered and installed or assembled in the required room in the home.

Home delivery of large packages

The type of goods that may be considered for Dockx home delivery are large items, such as: furniture, sanitary fittings, audio/TV/Video, large freestanding domestic appliances, large domestic built-in appliances, small electrical appliances, PC and multimedia, machines and vending machines.

Services home delivery

Delivery to the ground floor

  • Ground floor delivery to the front door
  • Ground floor delivery to the desired room in the home
  • Ground floor delivery and installation or assembly in the desired location

Assembly & installation

The customer may also include in the delivery formula the option to assemble furniture and install electrical apparatus.

  • Furniture assembly
  • Dismantling of old electrical built-in appliances
  • Installation of cookers, fridges and other white goods

Delivery to a storey

  • Delivery to a storey, max 2nd floor, using the stairs
  • Delivery to a storey using an indoor lift or an outdoor lift

Waste recovery

Dockx has a number of Recupel collection points in its network for the return of old, electrical appliances. During installation of new kitchen appliances and other white goods, Dockx can recover the old similar-sized appliance and return it to be processed in an environmentally-friendly way by Recupel. Packaging material such as cardboard, plastic and polystyrene are removed and recovered.

Distribution region

Distribution with national coverage

Dockx distributes goods all across Belgium with networks in Flanders, Brussels and Wallonia. The network consists of local distribution centres -Dockx Service Shops- with more limited storage space and 2 regional distribution centres featuring large warehouses.

Dockx regional distribution centres

  • Regional distribution centre Wilrijk serving Flanders and Brussels
  • Regional distribution centre Nijvel serving Wallonia and Brussels
  • Storage and night-time supply
  • Central planning, administration and customer service

Dockx local distribution centres

Dockx Service Shops act as local distribution centres.

  • On the outskirts of urban areas in Flanders, Brussels and Wallonia, close to private individuals and companies
  • Commercial contact point for customers with an extensive range of services, order processing and payment system
  • Accessible opening times from Monday to Saturday, 7:30 a.m. to 12 p.m. and 1:30 p.m. to 6:30 p.m

Omni-channel logistics

In order to increase business efficiency, the logistics used by retailers and manufacturers supporting their online and offline sales channels must be effectively aligned or entirely integrated. To assist in this, Dockx can provide the necessary logistical support for both physical shops and webshops, either separately or combined. Retailers and manufacturers can present their customers with a choice of delivery and collection options. The customer can then select their preferred sales channel, collection point and payment method.

City distribution

Dockx Service Shops, in conjunction with their collection points, are in the perfect location on the outskirts of towns to take care of the last mile distribution up to the city. This sustainable logistics approach results in more liveable cities as well as having a positive impact on the ecological footprint.